First crack at newly released Amazon AWS Workmail

Posted on 21 Jan 2017 AWS

Installing & setting up private secure email coupled with maintenance can be timely.  With the release of the Amazon AWS Workmail Service early January, you can now streamline your accounts while AWS handles the infrastructure and updates, leaving you focus on assign your invest IT time to to other things.  At the time of writing it’s available in the regions of US East (North Virginia), US West (Oregon) & EU (Ireland).  We are located in Australia and have found the service work quite flawlessly, I’d imagine there would be a release in Sydney or Singapore some time in the near future if latency is a concern.

View the release details

To setup incoming email accounts Select Workmail from the AWS Console and select the closest region.
In this tutorial we will be using


  • In the AWS console select Workmail > Select your organisation > Select Domains
  • Select ‘Organisation’
  • Select ‘Quick Setup’
  • Choose an alias to log in as through a browser ( e.g. )


  • After your Organisation has been created (May take up to 10 minutes), Select it and select ‘Create User’
  • Your user represent your email (e.g


  • In the AWS console select Select Workmail > Select your organisation > Select Domains
  • Add Domain (e.g
  • The confirm screen will display some domain details to update
  • Update your  TXT, CNAME & MX records with your domain provider.
  • After this has been done and the domain records propagated, the status will change from ‘pending verification’ to ‘verified’

You now should be able to receive email using IMAP in Outlook and your mobile phone.

Outlook Client

  • Incoming Mail server:
  • Username:
  • Password: password

Mobile Client

  • Incoming Mail server:
  • Username:
  • Password: password

To setup the outgoing email service withAmazon AWS Workmail please signup to our newsletter for updates

If you have any questions on incoming email setup, please feel free to comment or  contact us through the contact form at the bottom of the page.

7 thoughts on “First crack at newly released Amazon AWS Workmail”

  1. I’m now trying to add some emails but the verification is still pending.
    As this domain is with GoDaddy (another domain registrar) as opposed to (which worked almost right away), when I changed hosting to default nameservers be able to do the DNS thing at GoDaddy, it added a whole bunch of DNS records by default.

    Should I delete them all before adding the AWS ones, or leave them there, or what?
    What did you do on GoDaddy and the DNS? Did you have to delete all the generic ones prior to adding the AWS DNS entries?


    1. Hi Stef,
      Be sure that the entire TXT record is present in your domain registrar, including characters (such as =/. etc which may be at the end.
      Otherwise I’ve had great success with GoDaddy. Just consider some of the values include or may not include dots at the end.
      This can can very from host to host

  2. Hi, Thank you for this.
    Regarding the first step “region”:

    WorkMail is not available in Asia Pacific (Sydney). Please select another region.

    Supported Regions
    EU (Ireland)
    US East (N. Virginia)
    US West (Oregon)



    1. Thanks Stef, yes I did mention it’s located in those regions and that it works quite well in Australia. Is there anything specific which you’d like me to clarify. No doubt it will be available in Sydney sometime in the near future.

  3. I simply want to tell you that I am just very new to blogs and absolutely loved you’re blog. Probably I’m likely to bookmark your blog post . You certainly have incredible writings. Many thanks for sharing your website.

Leave a Reply

Your email address will not be published.